• How do I place an order?
    You can browse our website, select the products you want to purchase, click “Add to Cart,” and complete the checkout process. We accept a variety of payment methods, including credit cards, debit cards, and e-wallets.
  • How long does it take for my order to ship?
    Your order will typically ship within three business days of payment confirmation. You will receive an email with tracking information upon shipment.
  • Can I modify or cancel my order?
    If your order has not yet shipped, you can contact our customer service within 24 hours of order confirmation to modify or cancel it. Once your order has shipped, you cannot modify it, but you can refer to our Return Policy.
  • Can I return or exchange my item?
    Yes, we offer a 7-day refund and return policy. Please refer to our Return and Return Policy for details.
  • How much is the shipping cost?
    Shipping costs are calculated based on your order amount and shipping address. You can view the specific shipping cost information during checkout.
  • Can I ship internationally?
    Currently, we only offer shipping within Mexico. If you have special needs, please contact our customer service for more information.
  • How can I track my order?
    After your order ships, we will send you an email with a tracking number. You can use this tracking number to check your order status on the shipping company’s website.
  • Is the product covered by a warranty?
    We generally do not offer additional warranties or guarantees for our products, but if you encounter any issues, please contact us and we will be happy to assist you.
  • Is my payment information secure?
    We value your privacy and security. We use industry-standard encryption to protect your payment information and ensure secure transactions.
  • Can I contact customer service?
    Of course! If you have any questions or need assistance, please contact us at:

Email: corporategift@petoplis.com

Thank you for visiting our website! We look forward to providing you with quality products and services for your pet.