At www.petoplis.com, we’re committed to ensuring you’re satisfied with your purchase. If you’re not satisfied with your order, we offer the following refund and return policy:

  1. Refund Request
    You can request a refund within 7 days of receiving your order. To do so, please contact our Customer Service team with your order number and product information.
    Please ensure the item is unused, undamaged, and in its original packaging.
  2. Return Requirements
    You may request a return if:

The item is defective or damaged.

The item you received does not match the item you ordered.

The item is new and unused, in its original packaging.

Please note: For returns due to personal reasons (such as dislike or inappropriate fit), we only accept new, unopened items.

  1. Refund Process
    Once your return request is approved, we will:

Instruct you on how to return the item to our warehouse.

Once your return is received, we will process your refund within 7 business days and issue the refund via the original payment method.

4. Return Shipping
If the return is due to a product defect or incorrect shipment, we will cover the return shipping costs.
If the return is for personal reasons, the return shipping costs will be borne by the user.

  1. Refund Timeframe
    Refunds will be processed after we receive the returned item and confirm its status. Depending on your payment method, it typically takes 5 business days for funds to be credited to your account.
  2. Special Circumstances
    Certain products (Open used and damaged product) may not be eligible for return policies. Please review the product description before purchasing.
    If the product is damaged during shipping, please contact customer service immediately upon receipt and retain the packaging and proof of purchase.
  3. Contact Us
    If you have any questions or need assistance with refunds or returns, please contact our customer service team:

Email: corporategift@petoplis.com
Thank you for choosing us. We look forward to providing you with satisfactory products and services!